Privacy Policy

1. Introduction

At Outfit Lab ("we", "us", or "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website outfitlabmens.com or make a purchase from us.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information you voluntarily provide to us, including:

• Personal Identifiers: Full name, email address, and phone number.
• Delivery Information: Shipping address, city, state, and PIN code.
• Payment Information: We do not store card details. Payments are processed securely by our payment partners. For COD orders, only the order amount is recorded.
• Account Information: Username and encrypted password if you create an account.
• Order History: Products purchased, sizes, quantities, and order status.

We also collect certain information automatically when you visit our website:

• IP address and browser type
• Pages visited and time spent on pages
• Referring website or search term
• Device type (mobile, desktop, tablet)

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including sending order confirmations and shipping updates.
• Communicate with you about your account, orders, or customer support queries.
• Send promotional emails or offers — only if you have opted in or made a purchase.
• Improve our website, product listings, and customer experience.
• Detect and prevent fraud or unauthorised access.
• Comply with applicable legal obligations under Indian law.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Courier / Logistics Partners: To fulfil and deliver your orders (name, address, phone).
• Payment Processors: To securely handle transactions (e.g., Razorpay). These partners have their own privacy policies.
• Email Service Providers: To send transactional emails such as order confirmations.
• Legal Authorities: If required by law, court order, or government regulation.

All third parties we work with are required to keep your information confidential and use it only for the stated purpose.

5. Cookies

We use cookies and similar technologies to enhance your browsing experience. These include:

• Session Cookies: To maintain your cart and login state during your visit.
• Preference Cookies: To remember your settings (e.g., size preferences).
• Analytics Cookies: To understand how visitors use our website (e.g., Google Analytics).

You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of certain features such as the shopping cart.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:

• SSL encryption for all data transmitted between your browser and our servers.
• Encrypted storage of passwords — we never store passwords in plain text.
• Restricted access to personal data within our organisation on a need-to-know basis.

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including to comply with legal, accounting, or reporting requirements. Order data is typically retained for a minimum of 3 years as required under Indian tax laws. You may request deletion of your account data at any time by contacting us.

8. Your Rights

As a user, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to update or correct inaccurate information.
• Deletion: Request deletion of your account and associated personal data, subject to legal retention requirements.
• Opt-out: Unsubscribe from marketing emails at any time using the unsubscribe link in the email.

To exercise any of these rights, please contact us at support@outfitlabmens.com.

9. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. Links to Third-Party Websites

Our website may contain links to third-party sites (e.g., payment gateways, social media). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: support@outfitlabmens.com
• Website: outfitlabmens.com/contact

We will respond to your enquiry within 5–7 business days.